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Helping commerce businesses succeed with their customers.

Building brand trust in 4 ways

Many businesses struggle to maintain a stable market presence. This is because they don't make the adequate investment (time and money) that is needed to develop a strong brand.

Build brand trust - it's worth the effort

A strong brand can be a product or service that the consumer trusts. If the consumer trusts a brand then they are likely to become part of a loyal customer base. So it is important for companies to develop a brand that generates higher customer satisfaction. Despite the benefits associated with building brand trust, some businesses can be apprehensive about making the initial investment when the marketing budget is developed. If you are a marketer looking for ways to build brand trust then the following marketing approaches can be used:

1. Improve customer loyalty

Due to competition in the market, businesses often get concerned with short-term returns. However, a short-term focus can be detrimental to the future progress of a company. This is especially true if it is at odds with long term strategies to gain consumer loyalty. Research has shown that companies that invest in gaining consumer loyalty are likely to grow at faster pace than other businesses. Therefore, it is imperative for companies to make a substantial investment in keeping customers. CRM and a rounded understanding of customers is critical to delivering this.

2. Consider the customer journey

One of the most common mistakes that marketers make when developing a brand strategy is to focus on a single transaction. When building brand trust, you may need to consider the series of interactions with the brand that the consumer has been a part of that lead up to the transaction and beyond. Through this approach, you can provide higher customer satisfaction to your potential clients. It also provides an opportunity for customers to give positive testimonials regarding your company.

3. Increase transparency in business operations

If consumers are well-aware of the business practices that the company adheres to then they are likely to have a more positive image of your products. Creating a website can be a good way of communicating the policies of the company to the consumers. Businesses can use other portals as well for providing information to the consumers. This approach can help you in engaging the customers with the brand so that they understand the reasons behind the decisions made by the company.

4. Invest in technology

It's clear that if you invest in the right customer-centric technology can dramatically improve your business. Through new software-as-a-service products you can analyse customer data to get acquainted with the product features that consumers may prefer. The data you get through such products can be used both strategically to develop a good marketing plans and tactically, to optimise execution of marketing campaigns. Quickly being able to know more about your customers and making their experience more personal builds brand trust. It's the equivalent of having a conversation with a friend. If you prove you're listening to them by responding in relevant supportive ways then it strengthens that relationship. We think of this as enabling our clients to sell in a more socially intelligence way to their customers.